Before your arrival
How do I book an apartment?
You can book one of our serviced apartmentsthrough our website, phone (+34948250250) or you can send us an e-mail at info@gestiondealojamientos.com
I have already booked an apartment but I´d like to change the reservation... What should I do?
If you have booked your apartment directly with us, (by phone, email or through our website), please contact us, we will be happy to help you.
If you have booked your apartmentthrough a third party, you need to contact them.
Double bed or twin beds?
Remember to always let us know your preference. Also, keep in mind that the double bed cannot be 100% guaranteed. But we will make every endeavour to do our best!
Do all apartments have a dishwasher?
Not all apartments have a dishwasher. If this is important to you, please let us know before your arrival.
Are there parking spaces?
Yes, we have an underground parking garage in the same building where the apartments are located. There is a lift that connects the parking garage with the floor of your apartment. The price of one parking space is 10€/night including VAT. It is not necessary to book in advance, but it is advisable, especially in high occupancy seasons.
Are there flats adapted to disabled guests?
Some of our apartments have showers instead of bath tubs, and some of the buildings have stair free entrances and spacious lifts. But we do not have specifically disabled adapted apartments.
Do the flats have lifts?
Yes, all our apartments have a lift you can use to access the floor where your apartment is located; the lift goes all the way down to the car park.
Can I bring my pet?
We have some apartments in which we accept pets, always under request. The supplement per pet is 12€/night VAT included. Always check with us before coming with your four-legged friend!
When do I have to pay for my stay?
It depends on the season and the selected rate.
Payment in normal or low season is due on arrival, when the keys are handed over. If you have booked a non-refundable rate, payment is completed at the moment of booking.
There are also some specific dates when the payment conditions are different from the rest of the year, please read all booking conditions carefully before booking!
Until when can I cancel free of charge?
You will find detailed information on our online booking page regarding the cancellation conditions. It depends on the season, but currently due to Covid-19,there are more special flexible conditions.
Do I have to pay a deposit on arrival?
It is not necessary to pay a deposit, but you must provide valid credit/debit card details in order to book an apartment with us.
During your stay
Where do I check in?
Our reception is located in Travesía Acella 1, 31008 Pamplona.Once you are her, we will check you in and we will give you all the information about the apartment and its surroundings. Then, we will accompany you to the apartment so we can explain everything about it and make sure you have everything you need.
What do I have to bring to the flat?
The apartment´s kitchen is fully equipped; it has all the necessary electrical appliances and kitchenware.
Bed sheets are always ready when you check in and are changed once a week. Towels are changed twice a week and there is free Wi-Fi connection.
Cots are available free of charge, please request before arrival.
We keep the hairdryers at the reception, so if you need one, don´t forget to ask for it when you check in!
Will gel, shampoo and soap be provided?
As a welcome gift, you will find a small set of amenities for every guest, including a small bottle of gel, a small bottle of shampoo and a little soap bar.
In the kitchen, you will also find a small bag with a cloth, a washcloth,a small washing up liquid bottle and a dishwasher tablet.
Is there any coffee, oil, salt or cooking products?
No, we do not provide any kind of food.
Can I receive parcels, letters or any kind of shipment?
Yes, no problem! You can give our reception´s address to the shipping company and we will keep your parcel ready for your collection.
What happens if I break something during my stay?
Let us know as soon as possible so that we can fix it.
Will I need a plug adapter?
All the plugs in our apartments are European. We recommend that you bring one for your electronic devices if you are coming from another region.
What time can I check into the flat?
Check-in starts at 13:00 pm. If your apartment is available and ready before that time, you can check in earlier.
If you call us in the evening of the day before your arrival, we will be able to tell you exactly when your apartment will be ready.
Please always let us know your arrival time so that we can optimise our organisation and try to ensure that all our guests can check in at the time they have chosen to arrive.
I am already staying in an apartment and I want to change my booking... What should I do?
If you have booked directly with us (whether it was on the phone, by email or through our website), please contact us as soon as possible.
If you have made your booking though a third party, you should contact them.
What time do I have to leave the apartment on check-out day?
On check-out day the flat must be vacated before 12:00 noon.
If you wish to stay a little bit longer, you can ask our staff for a late check out. This service offers you the possibility of keeping the apartment until 18.00 pm for half the daily rate. This service is provided on request and based on availability. Always check with our reception staff.
After your stay
Can I store my luggage at reception while I enjoy my last day in Pamplona?
Of course! Our reception is open until 23.00 pm, so we can store your luggage here free of charge until any time you need up until then!
What forms of payment do you accept?
We accept cash, credit/debit card and bank transfer. If you wish to pay without coming to the reception, we can send you a payment link to your phone and you can comfortably pay from you apartment.
Can I get an invoice?
Yes, we always provide an invoice for each stay. You only need to provide us with your billing details.
Can you book a taxi for me at reception to go to the airport or Pamplona station?
Of course, we can order you a taxi the evening before your departure date; just let us know that you need one.
